Privacy Policy - The Maharaja Shop

1. Introduction

We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how The Maharaja Shop("we", "our", "us") collects, uses, shares, and safeguards your personal information when you browse, register, or make a purchase through our Website.

By accessing the Website or providing your information, you acknowledge that you have read and agree to the practices described in this Privacy Policy and the Terms & Conditions. If you do not agree, please discontinue using the Website.

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2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Full name
• Delivery address
• Mobile number
• Email address
• Payment details (card or other payment method information)
• Identity or address documents, if required for verification
• Communication records (emails, messages, complaints)

b. Information Collected During Website Use

• Device and browser information
• IP address
• Cookies and tracking technologies
• Your navigation, preferences, and purchase behaviour
• Pages visited before and after accessing our Website

c. Account & Transaction Information

If you create an account or place an order, we may collect:

• Billing details
• Transaction history
• Refund/payment confirmations
• Delivery preferences

We retain this information only as long as required for lawful and operational purposes.

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3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and completing orders
• Providing delivery updates and customer support
• Improving Website functionality and user experience
• Conducting analytics and performance monitoring
• Sending information on offers, updates, and relevant products (with an opt-out option)
• Detecting and preventing fraud or unauthorized activity
• Enforcing Website terms and ensuring security
• Fulfilling legal and regulatory obligations in the INDIA

If we require access to certain device permissions (notifications, SMS for OTP auto-read, etc.), we will request your consent.

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4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Provide a smoother browsing experience
• Remember user preferences
• Enable secure login
• Analyse Website traffic and performance

You may manage or delete cookies through your browser settings.

However, disabling cookies may affect some Website features.

We may also use trusted third-party analytics tools such as Google Analytics.

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5. Sharing of Personal Information

We may share your information with:

a. Internal The Maharaja Shop Entities & Authorized Partners

To deliver products and services, including:

• Logistics and delivery partners
• Payment gateway providers
• Customer support partners
• Technology and hosting service providers

b. Legal Compliance

We may disclose information to:

• Indian government authorities
• Law enforcement agencies
• Regulatory bodies

as required by applicable Indian laws or in response to legal processes.

c. Business Transfers

If the Website or its operations are transferred, merged, or restructured, your data may be transferred to the new entity, which must follow this Privacy Policy.

We do not sell your personal information to any third parties.

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6. Security Measures

We implement reasonable technical and organizational safeguards to protect your information against:

• Unauthorized access
• Loss or misuse
• Data breaches or hacking attempts

While we follow industry standards, no online transmission is completely secure.

By using the Website, you acknowledge the inherent risks of online data exchange.

You are responsible for maintaining the confidentiality of your account credentials.

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7. Information Related to Children

The Website is not intended for individuals below 18 years.

We do not knowingly collect personal information from minors.

If you provide information of a minor, you confirm you have the authority to do so.

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8. Data Retention

We retain personal information only for:

• Fulfilling order-related obligations
• Legal, regulatory, or audit requirements in the India
• Fraud prevention or dispute resolution
• Legitimate business purposes

We may retain anonymized data for analytics and internal improvements.

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9. Your Rights

Depending on India data protection regulations, you may:

• Access your personal information
• Request correction or updating of inaccurate data
• Request deletion of non-mandatory information
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications at any time

You may submit these requests through our contact details below.

Withdrawal of consent may limit your ability to use certain Website features.

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10. Consent

By using the Website or submitting personal information, you consent to:

• Collection, use, storage, and processing of your data
• Contact via SMS, email, or phone for service and order updates
• Sharing with authorized partners for delivery, payment, or customer support

You may withdraw consent by writing to us (subject to legal and operational constraints).

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11. External Links

The Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such external sites.

We recommend reviewing their privacy policies separately.

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12. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time.

Significant changes will be communicated by:

• Updating the "Last Updated" date, and/or
• Posting a notice on the Website

Continued use of the Website implies acceptance of the updated policy.

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13. Contact Us

For questions, concerns, or requests related to privacy, please contact:

The Maharaja Shop - Customer Support

Email: support.maharajashop@vernost.com

Phone: 022-68554010

Support Hours: Monday - Friday, 9:00 AM to 6:00 PM (India Time)